Privacy Policy
Overview
Next Chapter Software Inc. (“Next Chapter”, “we”, “us” or “our”) is committed to protecting the privacy of personal information of identifiable individuals of whom we interact, including in connection with our software-as-a-service offerings (the “Services”).
This Privacy Policy describes how Next Chapter collects, uses and discloses personal information. For the purposes of this Privacy Policy, “personal information” means information about an identifiable individual. This information may include, but is not limited to, your name, date of birth, mailing address, e-mail address, and telephone number. It may also include information that, when used in combination with other information, allows you to be identified, such as age, occupation, and location.
Generally under Canadian privacy laws, personal information does not include any business contact information that is solely used to communicate with you in relation to your employment, business or profession, such as your name, position name or title, work address, work telephone number, work fax number or work electronic address.
Personal information also does not include information that has been anonymized according to generally accepted best practices and in such a way that it is, at all times, reasonably foreseeable in the circumstances that it irreversibly no longer allows an individual to be identified, whether on its own or in combination with other information.
Updates
This Privacy Policy is current as of the “updated” date which appears at the top of this page. It may be modified or updated from time to time. When changes are made to this Privacy Policy, they will become immediately effective when published in a revised Privacy Policy posted on our website unless otherwise noted. We may also communicate the changes through our services or by other means.
By submitting your personal information to us, by accessing or using any of the products or services we offer, by using our Services, or by voluntarily interacting with us after we publish or communicate a notice about the changes to this Privacy Policy, you consent to our collecting, using and disclosing your personal information as set out in the revised Privacy Policy.
Consent
We collect, use and disclose your personal information with your consent, or as permitted or required by law.
If you choose to provide us with your personal information after reviewing this Privacy Policy, we will assume that you consent to the collection, use and disclosure of your personal information. However, we will require your consent when necessary as required by applicable privacy laws. Subject to applicable laws, your consent may be expressed or implied, depending on the circumstances and the sensitivity of the personal information in question. How we obtain your consent (i.e. the form we use) will depend on the circumstances, as well as the sensitivity of the information collected.
Without limiting the foregoing, we may on occasion ask you to consent when we collect, use, or disclose your personal information in specific circumstances. Sometimes your consent will be implied through your conduct with us if the purpose of the collection, use or disclosure is obvious and you voluntarily provide the information.
You may withdraw your consent to our collection, use or disclosure of your personal information at any time by contacting us using the contact information in the “Contact Us” section below. However, note that:
- withdrawal of your consent may prevent us from providing our Services and website access to you, in whole or in part, or prevent those from functioning as intended;
- before we implement the withdrawal of consent, we may require proof of your identity; and
- even if you withdraw your consent, we may keep using, disclosing or retaining some of your personal information to the extent permitted or required by applicable law.
With your consent, we may occasionally communicate with you regarding our products, services, news and events. You have the option to not receive this information. We provide an opt-out function within all email or push communications of this nature, or will cease to communicate with you for this purpose if you contact us and tell us not to communicate this information to you. The only kind of these communications that you may not “opt-out” of are those required to communicate announcements related to the Services, including information specific to your account with us (if any), planned Services suspensions and outages. We will attempt to minimize this type of communication to you.
Information Collected by Next Chapter
Next Chapter collects personal information that you submit through the Services or that is generated from your use of the Services, such as contextual information concerning your use and interaction with elements of your integrated development environment. Personally identifiable information includes:
- Emails
- User identifiers
- User generated app content
- Third-Party services information
- Usage information, including:
- Device information
- Services metadata
- Log data
When you access our Services through third party accounts (e.g. GitHub account), we may process your account information to the extent necessary to provide you with and verify access to our Services.
Purposes for Collection and Use
We may use your personal or account information for various purposes, including as follows:
- to provide the Services to you;
- to improve the quality of our Services (e.g. debugging);
- to create, manage and control your account information, and to verify access rights to the Services;
- to communicate with you, including without limitation for the purpose of providing you with information about the Services, or informing you of changes or additions to the Services or of the availability of any other services or features we provide;
- to assess service levels, monitor traffic patterns and gauge usage of features and service options of the Services;
- to enforce this Privacy Policy or our Terms of Service located at https://getunblocked.com/privacy and https://getunblocked.com/terms respectively;
- to protect against fraud or error, and to respond to claims of any violation of our rights or those of any third parties;
- to respond to your requests for customer service;
- to protect the rights, property or personal safety of you, us, our users and the public;
- as required to comply with applicable laws or as authorized by applicable laws; and
- such other purposes that may be communicated to you.
Data Retention and Deletion
Customers that wish to voluntarily delete their data can do so by contacting Unblocked at support@getunblocked.com. Customer data is retained for as long as the account is in active status. Data enters an “expired” state when the account is voluntarily closed. Expired account data will be retained for 30 days. After this period, the account and all related data will be removed.
If a customer account is involuntarily suspended, then there is a 30 day grace period during which the account will be inaccessible but can be reopened if the customer meets their payment obligations and resolves any terms of service violations.
If a customer wishes to manually backup their data in a suspended account, then they must ensure that their account is brought back to good standing so that the user interface will be available for their use. After 60 days, the suspended account will be closed and the data will enter the “expired” state. It will be permanently removed 30 days thereafter (except when required by law to retain).
Disclosure of personal information
Personal information we collected may be shared as follows or as otherwise described in this Privacy Policy:
- with relevant parties in connection with your transaction(s) and use of our Services (e.g. contextual information derived from your interaction and use of the integrated development environment with other users within your organization);
- in response to a request for information if we believe disclosure is in accordance with any applicable law, regulation or legal process, or as otherwise required by any applicable law, rule or regulation; and
- with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf in connection with our Services.
If we provide your information to third party service providers, we take reasonable measures to ensure that this Privacy Policy and its principles are complied with and these third parties provide sufficient guarantees to implement appropriate security measures. We also require that they only use your personal information for the limited purposes for which it is provided. When our service providers no longer need your personal information for those limited purposes, we require that they dispose of the personal information. We do not authorize the service providers to disclose your personal information to unauthorized parties or to use your personal information for their direct marketing purposes.
Additionally, we may use and disclose your information when we believe such use or disclosure is permitted, necessary or appropriate:
- under applicable law, including laws outside your country of residence;
- to comply with legal process, including outside of your country of residence;
- to respond to requests from public and government authorities, or to cooperate with law enforcement, including public and government authorities outside your country of residence;
- to enforce the terms of the agreements for our Services;
- to protect our operations or those of any of our affiliates or subsidiaries;
- to protect our rights, privacy, safety or property, and/or those of our affiliates, you or others;
- to allow us to pursue available remedies or limit the damages that we may sustain; and
- in connection with a sale or business transaction, we may transfer your personal information to a third party to the extent necessary to conclude any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, brands, affiliates, subsidiaries or other assets.
If we otherwise intend to disclose your personal information to a third party, in a manner not identified in this Privacy Policy, we will identify that third party and the purpose for the disclosure, and obtain your consent.
In addition, from time to time we may disclose or allow access to your personal information outside Canada where it may be subject to the lawful access requirements of the jurisdiction in which it is stored or able to be accessed. If you have any questions about our use of service providers outside of Canada, you may contact us using the contact information set out below.
Transfers outside of Canada
Your personal information may also be stored and processed in any country where we have facilities or in which we engage third party service providers, including the United States of America. As a result, to the extent permitted under applicable law, your personal information may be transferred to countries outside your country of residence, which may have different data protection rules than in your home country. While such information is outside of your country, it is subject to the laws of the country in which it is located, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country.
Children’s information
We do not knowingly collect personal information of children under the age of 18. If we learn we have collected or received personal information from a child under 18, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us using the information in the “Contact Us” section below.
Rights to Your Information
We make reasonable efforts to ensure that your personal information is kept as accurate, complete and up-to-date as reasonably necessary. We will not routinely update your personal information, unless such a process is necessary. We expect you, from time to time, to supply us with updates to your personal information, when required.
You may make a written request to review any personal information about you that we have collected, used or disclosed, and we will provide you with any such personal information to the extent required and/or permitted by law. You may also challenge the accuracy or completeness of your personal information in our records and request corrections. If you successfully demonstrate that your personal information in our records is inaccurate or incomplete, we will amend the personal information as required. To exercise these rights, please contact us by using the contact information in the “Contact Us” section below.
We may require that you provide sufficient identification to fulfill your request to access or correct your personal information. Any such identifying information will be used only for this purpose.
Links
The Services may contain links to other sites and services and we are not responsible for the privacy practices or the content of such sites and services. We encourage you to read the privacy policy of linked sites and services. Their privacy policies and practices differ from our policies and practices.
Retention of Personal Information
We will use, disclose or retain your personal information only for as long as necessary to fulfill the purposes for which that personal information was collected and as permitted or required by law. These times vary depending on the purpose for which the information was collected and the need for the information. We will destroy records containing personal information or in some cases, anonymize all personal information in the records, when we no longer need the information for the purpose for which it was collected, or for other business or legal purposes, or its retention is no longer required by law.
Security Measures
We have implemented reasonable physical, organizational, contractual and technological security measures with a view to protecting your personal information and other information from loss or theft, unauthorized access, disclosure, copying, use or modification. We have taken steps to ensure that the only personnel who are granted access to your personal information are those with a business ‘need-to-know’ or whose duties reasonably require such information.
While we take precautions against possible breaches in our websites and customer databases, no website or Internet transmission is completely secure, so unfortunately we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. Your use of our website and the Services are at your own risk. We assume no liability for disclosure of your personal information due to transmission errors, unauthorized access, or causes beyond our control, including security failures on the part of our partners and third party service providers and processors.
If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any information that you provided to us has been compromised), please contact us immediately using the contact information in the “Contact Us” section below.
Google API Limited Use Disclosure
Unblocked's use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.
Unblocked may send relevant contents of your documents to 3rd party large language models (LLMs) to generate responses to your questions. Your data is sent securely, and it is not retained by 3rd parties or used to train any 3rd party LLMs. By connecting Google Drive, you agree to allow Unblocked to share your data.
Contact Us
If you have any queries about the disclosure of your personal information or if you otherwise have any questions or suggestions regarding our Privacy Policy or wish to make a complaint, you may contact Next Chapter Software by email at:
or by mail at:
325-1085 Homer St
Vancouver, BC, Canada
V6B 2X5